Privacy Policy
Last updated: 3 March 2026
1. Who we are
Casa Renewables ("we", "us", "our") is a trading name of Casa Contractao Ltd, registered in England and Wales. Our registered address is 15 Radlix Road, E10, London, England. We are the data controller responsible for your personal data. If you have any questions, you can reach us at info@casacontractao.com or by calling 020 8087 3395.
2. What data we collect
We may collect the following personal data when you interact with our website or services:
- Identity data: your full name
- Contact data: email address, phone number, postcode
- Property data: property type, number of bedrooms, current heating system
- Technical data: IP address, browser type, operating system, pages visited, referring URL
- Usage data: how you interact with our website, including pages viewed and time spent
- Booking data: consultation dates and times you select
3. How we collect your data
We collect data through:
- Our online quote and booking forms
- Our contact forms and email correspondence
- Cookies and similar tracking technologies (see Section 7)
- Phone calls with our team
4. How we use your data
We use your personal data for the following purposes:
- To provide you with a personalised heat pump quote and check grant eligibility
- To schedule and manage consultation bookings
- To communicate with you about our services
- To improve our website and user experience
- To comply with legal and regulatory obligations
- To send you marketing communications (only with your explicit consent)
Our legal bases for processing under the UK GDPR are: your consent, performance of a contract or pre-contractual steps, our legitimate interests (improving our services), and compliance with legal obligations.
5. Who we share your data with
We may share your personal data with:
- Email service providers (Resend) to send booking confirmations and notifications
- Analytics providers (Google Analytics) to understand website usage, only when you consent to analytics cookies
- Calendar services (Google Calendar) to manage consultation bookings
- Government bodies where required for grant applications (e.g. BUS grant scheme)
We do not sell your personal data to third parties.
6. Data retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Quote and booking data is retained for up to 3 years after your last interaction with us. Technical data collected through analytics is retained in aggregated form. You can request deletion of your data at any time.
8. Your rights
Under the UK GDPR, you have the right to:
- Access your personal data
- Rectify inaccurate or incomplete data
- Erase your data ("right to be forgotten")
- Restrict processing of your data
- Object to processing based on legitimate interests
- Data portability, to receive your data in a structured, machine-readable format
- Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us at info@casacontractao.com. We will respond within 30 days.
9. Data security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction. Data transmitted through our website is encrypted using SSL/TLS. Access to personal data is restricted to authorised personnel only.
10. International transfers
Some of our service providers may process data outside the UK. Where this happens, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the ICO, to protect your data.
11. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "last updated" date. We encourage you to review this page periodically.
12. Contact and complaints
If you have any questions about this Privacy Policy or wish to make a complaint, please contact us at info@casacontractao.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.